Beneficiary and Family Centered Care National Coordinating Oversight and Review Center (BFCC NCORC)

About the BFCC NCORC

The Beneficiary and Family Centered Care National Coordinating Oversight and Review Center (BFCC NCORC) supports the BFCC Quality Improvement Organizations (QIOs) as they work to improve health care services for Medicare beneficiaries and their families.

BFCC NCORC initiatives include:

  • Ensuring beneficiary case reviews are efficient, systematic, and thorough

  • Using national data to identify areas for quality improvement and increased patient safety

  • Collaborating with the Centers for Medicare & Medicaid Services (CMS) and other partners to support the rights and services for Medicare beneficiaries

  • Engaging beneficiaries and their families to improve how health care is delivered

  • Raising awareness about beneficiary rights under the Medicare program


Beneficiary and Family Engagement

The BFCC NCORC regularly works with beneficiaries and their families to gather input about how to improve the care and services delivered under the BFCC-QIO program. Interested in lending your voice to quality improvement initiatives? Contact the BFCC NCORC to learn more.

Although BFCC-QIOs strive to provide the highest quality of service and support for Medicare Beneficiaries and their Representatives,  they may sometimes fall short of your expectations.  Should you wish to express concern and speak with someone regarding the quality of service or support you received from your BFCC-QIO, click here. We value your opinion and recognize the need to take account of every individual beneficiary experience.  Your communication is important and helps us improve the BFCC-QIO Program and we appreciate you doing so.

            The Beneficiary Care Management Program (BCMP)

The Beneficiary Care Management Program (BCMP) is a CMS Person and Family Engagement initiative supporting Medicare Fee-for-Service beneficiaries undergoing a discharge appeal, who are experiencing chronic medical conditions requiring lifelong care management. It serves as an enhancement to the existing beneficiary appeals process. This program is not only a resource for Medicare beneficiaries, but extends support for their family members, caregivers and providers as active participants in the provision of health care delivery. So what services are offered by this program? The BCMP program will focus on these key care management support services:

  • Discharge Planning and Care Coordination

  • Healthcare Care Navigation, and

  • Beneficiary Empowerment and Self Care

Please make note that the BCMP program is a referral-base program, initiated by your respective Regional BFCC-QIO. If you or a family member have an active discharge appeal, we encourage you to contact the Regional BFCC-QIO to discuss if you could benefit from this service. At your convenience, you


may also access additional program information at:  Click here to visit website.

Educational Resources

The following materials and resources are available to communicate the work of the BFCC-QIOs to people who have Medicare and their representatives, families, and caregivers:


For up-to-date information and resources, follow the BFCC QIOs on Twitter.

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National Influenza Vaccination Week

December 6-12 is National Influenza Vaccination Week.  This is a national awareness week focused on highlighting the importance of influenza vaccination. CMS has developed a toolkit to help you stay informed on CMS, CDC, and HHS materials available on the importance of the flu vaccine. Please share these materials, bookmark the page, and check back often for the most up-to-date information. 

Campaigns for December include:

  1. CMS Vaccine Partner Toolkit

  2. Vaccine Finder

​By increasing the number of people vaccinated, we hope to reduce flu illnesses, hospitalizations, and deaths this winter, which in turn can help reduce the burden on our medical system and save medical resources for the care of COVID-19 patients.  You can assist with this effort by encouraging others to get the vaccine. Share the link to the VaccineFinder website, www.vaccinefinder.org, with them. To use this tool, simply enter a zip code or city and state to find locations of flu vaccine clinics.​

Find flu vaccines in your area.
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