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Beneficiary and Family Centered Care National Coordinating Oversight and Review Center (BFCC NCORC)

About the BFCC NCORC

The Beneficiary and Family Centered Care National Coordinating Oversight and Review Center (BFCC NCORC) supports the BFCC Quality Improvement Organizations (QIOs) as they work to improve health care services for Medicare beneficiaries and their families.

BFCC NCORC initiatives include:

  • Ensuring beneficiary case reviews are efficient, systematic, and thorough

  • Using national data to identify areas for quality improvement and increased patient safety

  • Collaborating with the Centers for Medicare & Medicaid Services (CMS) and other partners to support the rights and services for Medicare beneficiaries

  • Engaging beneficiaries and their families to improve how health care is delivered

  • Raising awareness about beneficiary rights under the Medicare program

 

Beneficiary and Family Engagement

The BFCC NCORC regularly works with beneficiaries and their families to gather input about how to improve the care and services delivered under the BFCC-QIO program. Interested in lending your voice to quality improvement initiatives? Contact the BFCC NCORC to learn more.

Although BFCC-QIOs strive to provide the highest quality of service and support for Medicare Beneficiaries and their Representatives,  they may sometimes fall short of your expectations.  Should you wish to express concern and speak with someone regarding the quality of service or support you received from your BFCC-QIO, click here. We value your opinion and recognize the need to take account of every individual beneficiary experience.  Your communication is important and helps us improve the BFCC-QIO Program and we appreciate you doing so.

 

Educational Resources

The following materials and resources are available to communicate the work of the BFCC-QIOs to people who have Medicare and their representatives, families, and caregivers:

 

For up-to-date information and resources, follow the BFCC QIOs on Twitter.

For information about the availability of auxiliary aids and services, please visit: 
http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html 
This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act.

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T: 301-977-6553
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