Home / BFCC-QIO
Beneficiary and Family Centered Care
- Quality Improvement Organization (BFCC-QIO)
Beneficiary and Family Centered Care-Quality Improvement Organizations (BFCC-QIOs)
help people who have Medicare exercise their right to high-quality health care by:
Managing all complaints and quality of care reviews to ensure consistency in the review process
Handling cases in which Medicare patients want to appeal a health care provider’s decision to
discharge them from the hospital or discontinue other types of services
Using the Immediate Advocacy process to address complaints quickly
Providing Health Care Navigation services
For more information, visit the QIO Program Website or QIO Program 12th Scope of Work Questions & Answers
Medicare Wants to Know Your Health Care Concerns
You have the right to receive high-quality health care. The BFCC-QIOs are here to protect your rights.
If you are a Medicare recipient, your BFCC-QIO can help you:
Get immediate help in resolving a health care concern.
Appeal a notice that you will be discharged from the hospital or that other types of services will be discontinued.
Find Your QIO
QIOs work under the direction of the Centers for Medicare & Medicaid Services to assist Medicare providers with quality improvement and to review quality concerns for the protection of beneficiaries and the Medicare Trust Fund. QIOs serve all U.S. states, territories, and the District of Columbia. Find your assigned QIO below.
Information for Health Care Providers
KEPRO and Livanta are the Medicare Quality Improvement Organizations, working to improve the quality of care for Medicare beneficiaries. Their sites offer beneficiary and family-centered care information for providers, patients, and families.
More information for Health care Providers:
What's Avar’s Role as a BFCC-QIO?
The Centers for Medicare and Medicaid Services selected the Avar Consulting BFCC-QIO as the Beneficiary and Family Centered Care National Coordinating Oversight and Review Center (BFCC NCORC). The BFCC NCORC supports the BFCC Quality Improvement Organizations (QIOs) as they work to improve health care services for Medicare beneficiaries and their families. Read more about the BFCC NCORC initiatives.
National Influenza Vaccination Week
December 6-12 is National Influenza Vaccination Week. This is a national awareness week focused on highlighting the importance of influenza vaccination. CMS has developed a toolkit to help you stay informed on CMS, CDC, and HHS materials available on the importance of the flu vaccine. Please share these materials, bookmark the page, and check back often for the most up-to-date information.
Campaigns for December include:
By increasing the number of people vaccinated, we hope to reduce flu illnesses, hospitalizations, and deaths this winter, which in turn can help reduce the burden on our medical system and save medical resources for the care of COVID-19 patients. You can assist with this effort by encouraging others to get the vaccine. Share the link to the VaccineFinder website, www.vaccinefinder.org, with them. To use this tool, simply enter a zip code or city and state to find locations of flu vaccine clinics.
For information about the availability of auxiliary aids and services, please visit:
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